Call Center Installation Consultancy

As CRM Services , a general evaluation is made by our professional team on the selection of infrastructure and necessary software according to your business processes and targeted service type when establishing a Call Centre system. We provide consultancy on the data required to create performance criteria in applications such as customer service or telesales, telemarketing, social media and whatsapp information line in the call centre system and to create the necessary reporting and audit systems to monitor the implementation of these criteria.

As CRM Services, it carries out your consultancy on the preparation of the working environment, the suitability of the lighting system, the suitability of the ventilation system, the creation of the acoustic system, the selection of ergonomic furniture, how to prepare the rest and break section, how to prepare the sound-cancelling partitions, the ideal square metres per person, the number of employees according to the working area.

CRM Services, We carry out your consultancy on preparing the call centre organisation according to the nature of the work to be done in your Call Centre and the objectives of the company, recruiting employees with which qualifications and competencies, preparing a performance monitoring and auditing system for the management and support of the employees.

Call centre services need to be continuously improved in a very dynamic environment. The existing system should be constantly updated in the light of technological developments and should be supported by training. In this sense, it is necessary to continuously evaluate the performance of each employee. Many factors such as incoming calls per person, average call duration, number of missed calls, repeated calls, speech quality, etc. should be monitored, and improvements should be made with necessary training and guidance. We provide consultancy services on employee break time, how to make shift arrangements and how to meet training needs, and employee motivation processes.

CRM Services also provides consultancy services on finding personnel according to the job description suitable for your job, conducting interviews and providing the necessary training.